Pegasystems Inc. is a software company specializing in cloud-based enterprise applications for workflow automation, customer engagement, and decisioning. Headquartered in Massachusetts and founded in 1983, the company focuses on helping large organizations design, deploy, and manage complex business processes through its flagship Pega Infinity platform. Pegasystems provides tools for case management, business process management, and real-time AI-driven decisioning that support functions such as customer service, sales, marketing, and operations across industries including financial services, healthcare, telecommunications, and government. Its solutions are used to orchestrate customer journeys across channels, streamline back-office work, and integrate with existing enterprise systems. Pegasystems generates revenue primarily from software licensing, cloud subscriptions, and related support and professional services, serving a global customer base of large enterprises that require scalable, configurable, and mission-critical business applications.