| Annual · values | 2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Gross Margin | 55.07% | 54.17% | 52.48% | 52.81% | 55.53% | 58.55% | 58.99% | 59.62% | 58.49% | 58.71% | 53.83% | 46.98% |
| Operating Margin | 2.51% | -4.92% | -10.83% | -11.25% | -9.23% | -2.83% | 1.00% | 2.72% | -2.86% | -4.04% | -16.41% | -34.46% |
| EBITDA Margin | 7.89% | 0.15% | -5.50% | -5.51% | -2.87% | 2.94% | 5.38% | 6.71% | 1.30% | 1.14% | -10.68% | -28.19% |
| Net Margin | 3.43% | -1.23% | -8.98% | -12.15% | -8.69% | -9.69% | -1.39% | -0.09% | -4.48% | -7.32% | -20.05% | -36.65% |
| Current Ratio | 4.51 | 1.95 | 5.53 | 5.16 | 3.92 | 6.65 | 5.78 | 6.96 | 2.35 | 2.20 | 1.47 | 2.74 |
| Quick Ratio | 4.51 | 1.95 | 5.53 | 5.16 | 3.92 | 6.65 | 5.78 | 6.96 | 2.35 | 2.20 | 1.47 | 2.74 |
| Debt / Equity | — | — | — | — | — | — | — | 1.38 | 0.70 | 1.11 | 1.41 | 0.92 |
| ROE | 5.02% | -2.06% | -15.20% | -30.54% | -25.10% | -15.09% | -2.32% | -0.15% | -19.15% | -39.11% | -98.32% | -90.50% |
| ROA | 2.20% | -0.62% | -5.47% | -7.61% | -4.44% | -3.96% | -0.94% | -0.06% | -7.00% | -11.27% | -26.04% | -32.31% |
| Asset Turnover | 0.64 | 0.51 | 0.61 | 0.63 | 0.51 | 0.41 | 0.68 | 0.65 | 1.56 | 1.54 | 1.30 | 0.88 |
| Book Value / Share | 8.93 | 8.35 | 7.47 | 4.43 | 3.13 | 4.35 | 3.25 | 2.46 | 0.85 | 0.58 | 0.52 | 1.11 |
Five9 Inc. is a leading provider of intelligent cloud-based contact center software, delivering AI-elevated customer experience (CX) solutions to organizations worldwide. Its core offering, the Intelligent CX Platform, enables a comprehensive suite of applications for customer service, sales, and marketing functions, including omnichannel routing, analytics, workforce optimization, and reporting. Key features encompass intelligent virtual agents, agent assist tools, workflow automation, AI insights, AI summaries, Revenue Execution capabilities, and AI Agents that optimize customer interactions. Five9 Inc. emphasizes agentic CX through Genius AI innovations, combining human agents with trusted AI for seamless, personalized experiences. The platform supports digital self-service, workforce engagement management, and integrations like Five9 Fusion for ServiceNow, serving sectors such as airlines, banking, healthcare, and imaging services. With a focus on scalability, security, and 99.999% uptime, it powers omnichannel engagement for thousands of global customers. Founded in 2001 and headquartered in San Ramon, California, Five9 Inc. stands as a key player in the cloud contact center as a service (CCaaS) market.