| Annual · values | 2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Gross Margin | 70.12% | 70.27% | 72.13% | 73.32% | 75.39% | 71.01% | 67.51% | 63.57% | 63.58% | 65.85% | 61.61% | 66.61% |
| Operating Margin | 5.01% | 6.43% | 1.42% | -2.33% | 9.37% | 10.18% | 8.21% | -1.61% | -6.40% | -8.47% | -14.87% | -5.78% |
| EBITDA Margin | 6.60% | 8.03% | 3.08% | -0.67% | 12.04% | 13.09% | — | -0.60% | -4.50% | -5.50% | -11.57% | -2.78% |
| Net Margin | 36.47% | 8.38% | 2.15% | -2.65% | 8.89% | 9.91% | 6.20% | -3.25% | -10.34% | -8.99% | -16.37% | -7.47% |
| Current Ratio | 1.62 | 1.71 | 1.72 | 1.68 | 1.49 | 1.41 | 1.28 | 0.74 | 0.73 | 0.97 | 0.92 | 0.92 |
| Quick Ratio | 1.62 | 1.71 | 1.72 | 1.68 | 1.49 | 1.41 | 1.28 | 0.74 | 0.73 | 0.97 | 0.92 | 0.92 |
| Debt / Equity | — | 0.04 | 0.03 | 0.04 | 0.02 | 0.04 | — | — | — | -4.73 | 16.61 | 1.64 |
| ROE | 39.95% | 13.30% | 3.42% | -4.29% | 15.11% | 20.81% | 17.15% | 22.85% | 62.57% | 145.90% | -1130.94% | -172.06% |
| ROA | 21.79% | 6.09% | 1.62% | -1.94% | 6.07% | 7.69% | 5.33% | -5.02% | -15.14% | -12.98% | -24.99% | -16.07% |
| Asset Turnover | 0.60 | 0.73 | 0.75 | 0.73 | 0.68 | 0.78 | 0.86 | 1.55 | 1.46 | 1.44 | 1.53 | 2.15 |
| Book Value / Share | 2.82 | 1.86 | 1.88 | 1.80 | 1.41 | 1.08 | 0.80 | -0.32 | -0.35 | -0.16 | 0.04 | 0.12 |
eGain Corporation operates as a cloud-based customer engagement and knowledge management software provider. Its platforms are designed to improve customer service operations by delivering robust solutions for digital transformation in customer engagement. eGain's software integrates seamlessly with popular CRM systems to facilitate a high-quality customer experience through AI-powered interaction analytics, chatbots, and multilingual support. The company serves multiple sectors, including retail, healthcare, telecommunications, and financial services, providing these industries with scalable, secure, and efficient solutions to enhance customer interactions. eGain's influence in the financial market is underscored by its role in driving digital adoption, helping enterprises lower costs and increase satisfaction through more effective customer service processes. With its headquarters in Sunnyvale, California, eGain continues to innovate in knowledge management and digital engagement solutions, meeting the evolving demands of a digital-first economy.